If anyone’s ever built anything, they know that finding a builder you can trust AND who delivers on time is a rare combination. Jensen Projects is both. We’ve built with one of the largest dental fitout companies before, and that experience only was no comparison to Jensen Projects.
Here’s what stood out across the whole project, where we recently fitted out a 6 chair practice in Sydney.
Design: They worked closely with us on every detail, thinking through the full patient journey from the moment someone walks through the front door. Where they put their bag, how they move into the chair, how we transition to a consult at the computer. Every room had its own mini consultation area built in. We wanted a warm, family-friendly, almost paediatric feel with no Italian marble or high-end finishes, and they absolutely nailed the brief.
Inclusions: We initially wanted to cut costs with a drop ceiling. Jensens just included a gyprocked ceiling at no extra charge because they wanted us to have a practice they’d be proud of. That says a lot about how they operate.
CDC and Landlord Management: They handled all communications with our landlord on the CDC, back and forth, every detail, without us needing to step in at all. Anyone who’s been through a fitout knows how much of a headache this part can be.
Timeline: From the moment work began, the project tracked to schedule and was delivered on time. We were kept informed of progress at every stage, so there were no unwelcome surprises.
Communication and Documentation: Every single meeting was followed up with a detailed email that same evening or the next morning covering what was discussed, any costs involved, and available options. Our project manager Daniel ran a proper site office with two monitors and often worked late to keep things moving. We could always reach someone. And most importantly, the aftercare was just as good. A few small issues came up post-handover and they were rectified quickly. We all know how rare that is once a builder has been paid.
Budget Management: Although initially the proposal was approximately $100k over our budget, owner Rael worked with us line by line to hit our budget without compromising the overall look and feel. Things like simplifying handle finishes or cabinet details in the treatment rooms while keeping the reception area looking sharp. We got the practice we wanted, within the number we needed.